Defined Fitness Mesa Club

Jessica Garcia 10 months ago

Update today 9/3 she kept watching me as I worked out on a machine outside of the room and just laughed when my daughter let it known we can see her watching me. For over a year almost two years we have been dealing with a few women from the morning. The class starts at 9 am and my daughters and I get there at 645 we leave by 8 am. A few women have harassed us because they want the spot we are using. They will setup inches around us between us. One lady had thrown a weight at me and today the other got in my face. These ladies will watch us and follow us. One was banned for 6 months and once she came back things just got bad this week keep in mind we have hardly gone. As soon as we go we have issues with them mad we are in the spot they want to setup in at 730 am for a 9am class. If you stay past 830 in that room all of the people in the class will just come setup where your at and have no consideration to let you finish. This is harassment already all over a spot that we asked just ask that they do not setup until 830 so people can use the room. We see so many peoples not able to use the room because these ladies have some weird territorial issue and can’t let anyone get tat spot. We have lots of videos of the harassing us, following us and watching us. Today I have her saying they harass us because that is their spot. They are used to being bullies and do not like we Are standing up. You can see in the picture how close they setup next to the chair I was using for incline pushups and how empty the room is. We constantly complain about these ladies and feel that management has not taken our complaints or safety seriously as I have told the this keeps escaping I am not sure what needs to happen for them to realize these ladies are harassing my daughters and I.

L Mac 4 months ago

Mariana Gomez really helped me a lot when I first started working out here. On the first day I signed up, she was very encouraging and made me feel comfortable coming to the gym since it was the first gym I've ever signed up for in my life. Almost a two years later and I'm down 110 lbs and I have her to thank for that. I have been wanting to thank her in person but I haven't seen her for a while. I asked someone and they said she was on vacation but that was a few months ago. I truly hope she is okay because I thank God for her and the kindness she gave me when I wasn't sure if this gym was right for me. Mariana if you happen to see this review, thank you so much and I hope you're doing well! God bless you

Enoc Mascorro a month ago

Great place to work out!! Stations are always available if not they open up in a matter of 5-10 minutes which is great rather than other Gyms who people just go and mess around. People here actually take their Goals seriously. I love that!!

C K 4 months ago

IF YOU HAVE HAD BILLING ISSUES WITH THIS GYM READ THIS!! Document your full timeline (enrollment date, first charge, communications). Request a complete copy of the signed agreement with date/time stamp and device record. Ask for a full billing ledger showing when and why charges began. Dispute any collections in writing immediately. Escalate the issue to senior leadership. File complaints with the NM Attorney General and the FTC if disclosure was unclear. Read the New Mexico Unfair Practices Act. File complaints with the Better Business Bureau and the Consumer Financial Protection Bureau. Leave honest reviews on any platforms like yelp, Reddit, etc. Share and tag your experiences on social media. Don't give up!

Enrique Sanchez jr 3 months ago

Frustrating experience. I am new to the area. I saw this gym driving by, and thought I’d stop by. I was on pre workout willing to pay for a membership and get a lift in. I walk in, was greeted oddly being asked if I live or work in the area. Whatever, I signed the iPad. But then, I was taken to a chair and a table, and the representative started asking me lots of questions before even giving me a tour which is frustrating because I didn’t want to do a tour or even answer questions. Towards the end, I was presented the price which was $53 for a mediocre gym. Terrible experience, couldn’t even get a workout in all because they wanted to give me a tour and pitch me an over priced gym membership after. My pre workout wore off that’s how you know it took long. Fix your damn onboarding process and make gym tours optional instead of it being forced.