City Fitness - East Passyunk

libby elser 4 months ago

I’ve been a member here at the Passyunk location for only a few weeks and I’ve already been experiencing issues. The space and staff are fine. It is clean and organized. Although there are some ongoing issues that are frustrating. Several machines have been out of order for weeks at a time, which makes it hard to follow a consistent workout routine. The front register also frequently doesn’t work. I have tried to purchase drinks/shakes three times and it hasn’t worked every time. This means I can’t even purchase something simple like a drink before my workout. Additionally, the membership structure is just disappointing. The “Neighborhood” membership does not include access to all locations, and it forces you to upgrade costs significantly more. This isn’t made very clear upfront. For the cost of the gym, I don’t understand how management can’t addresses equipment maintenance as soon as it breaks down. Seems like they’d much rather slap a sign on it and keep it broken for days. Considering the size and limited equipment, there’s no reason for the only leg press machine in the WHOLE GYM to be broken or the only water fountain downstairs to be unavailable. It has the potential to be a great gym, but these issues make it hard to justify the cost.

Allison Harvey 3 weeks ago

Great neighborhood gym. Everyone is very nice! I’m enjoying the classes. But I deeply wish there was a circuit class that integrated heavy weight lifting. It’s a big gap in the offerings I and may others would love to see.

Aurelia Le Vacon a month ago

What a great team! They are so accommodating and so nice. I wonder if it’s a City Fitness thing or an East Passyunk City Fitness thing. I sprained my ankle in March and they helped me with my membership freeze for the gym membership and the thrive membership. You can really tell they care about their customers. They are not trying to make you pay for something you are not going to use. I was panicked because I know they needed a heads up a two weeks ahead to freeze my memberships but as soon as I emailed the head of Thrive and the head of the CF membership to explain the situation, everything was taken care of and I didn’t have to worry about anything. When I was able to start coming back, they were so accommodating to help me schedule my classes ahead because I could use the app. These are just all the little things that I think really make a difference. It feels like I am treated like a person and not just a customer and that’s kind of rare nowadays. Thank you, CF East Passyunk!

christian benitez 2 months ago

I'll start with the good. The employees are kind. That's where the good things end. My experience overall has unfortunately been mostly negative. Equipment is often broken for weeks at time. Extremely limited locker space in the locker room. Sauna Is broken almost all of the time. They sent me several member surveys where I addressed a few concerns that were then handled very poorly. I provided feedback that the hand sanitizer by the men's locker room door was empty for months at time. Instead of simply refilling it their solution was to remove it completely. I also told them MULTIPLE TIMES about how their were suspicious stains (blood) on the floor in front of one of the cable machines. Each time I was told they would look into it. Each time I came back it was still there. I suspected that maybe it was just a variance in the flooring and not a stain at all. I was wrong. I took one of the wipes meant to clean the equipment and the stains came right off!! It was a reddish brown color which of course to me screams that this was blood left on the floor for months and was a really simple fix that could have been handled in seconds!! Attached is the picture I even sent them. I tried to cancel my membership online in February but had to call them as ,of course, I was having issues. I call and the gentleman told me it wasn't a problem and he would handle the cancellation for me. He told me there would be two more billing cycles and then no more. Today I checked and my membership is still active and showing another payment set to be withdrawn!! It really pains me to essentially be making a bi weekly donation to a business that clearly does not care about their members or their experiences in their gym.

D D 4 months ago

I joined City Fitness last year during a special, and it has truly been life-changing. I went with the all-locations membership so I can visit different gyms across the city. The Fishtown and 12th and Market Street locations are especially impressive. The Market Street gym even has a steam room and red light therapy, which is a nice bonus. If you enjoy classes, Amber's floor Pilates sessions are always high energy and come with great music. I also enjoyed Burn with Jeanmarie. The front desk staff are friendly and helpful, making every visit a positive experience. The sauna and hydro massage chairs make workouts feel like a spa experience. Yes, this location is smaller than the others, but it’s a solid neighborhood gym. If you can go during the day, it’s less busy. If you can afford it, I highly recommend the all-locations membership for the flexibility to try different gyms and take free classes. And don’t forget to ask for Brayden, he can hook you up with a free pass to check it out.