VASA Fitness

Danielle Reed 5 months ago

Originally we had the studio plan. We were going to cancel for the cooler months of the year but were told by an employee that if we simply downgraded we could move back to the studio plan at any time without additional charges besides the change in plan cost. We trusted him and did that. When it was time to move back to that plan, we were going to see an additional charge. The manager simply said they couldn’t help that we received incorrect information from THEIR employees. While the gym is fairly clean, some equipment is showing wear and not being replaced. It is often too busy to get to use the weight machines. Also, it’s not fun to see propaganda networks while working out. Far too many other options in the area to stay here. Updated: Generic customer service for Vasa reached out with lackluster assistance and offered to help me cancel. Thanks… (And yes. Fox propaganda is still on the tv... but now it’s on 2 TVs. Weird since the employees say they can’t change the channels. It’s not hard for them or the company to choose a different channel but they won’t. You choose where your money goes.)

Anival Morales 3 weeks ago

I have been a loyal member at this location since February 2022, and the only reason I’ve stuck around this long is because of how incredibly pleasant, welcoming, and accommodating the staff has always been. All of my trainers here have been incredibly cool, starting with Hero, who was my very first personal trainer at this gym. Currently, I work out with Ashley, who is absolutely amazing. She is highly knowledgeable and always goes out of her way to help me out by adjusting my appointments whenever my constantly changing work schedule acts up. ​Unfortunately, the quality of this gym has completely plummeted recently, and it's getting impossible to ignore. Basic cleanliness has gone out the window. The restrooms are frequently dirty, the trash cans are overflowing with empty equipment wipes that rarely get replaced, and I’ve even spotted roaches on multiple occasions. It's becoming a total health hazard. ​To make matters worse, the management is ruining the great environment the staff built. The manager, Anthony, is visibly disrespectful and a total prick to his employees right in front of members. Instead of focusing on the gross facility upkeep, he’s busy power-tripping—suddenly enforcing arbitrary rules and making a massive issue out of me using the caged area to stretch, which has literally never been a problem in all the years I've been training here.

Brandy Moreno 3 weeks ago

I’ve had a generally positive experience at this gym. The facility is clean, well maintained and there is a good variety of equipment. Friendly staff and always approachable. Alexis has been a great trainer, pushing you to your best self!

Barbi Bango a month ago

5+ STARS for Bianca! My friend and I went in just to look around because we heard that they have HITT training. We're not used to a big gym. She was so welcoming and helpful. She took her time walked us around,showed everything and we end up singing up for the membership. Very good customer service. BUT THIS I HAVE TO SAY I NEVER CATCH THE GIRL NAME SHE WAS WORKING WITH. SHE HAS LONG CURLY HAIR. SHE WAS VERY RUDE RIGHT FROM THE BEGINNING. SHE WAS MAKING FACES, TRY TO WHISPER TO BIANCA. THAT GIRL SHOULD NOT BE IN CUSTOMER SERVICE. SHE LAUGHS ON PEOPLE. IF BIANCA WASN'T THERE I WOULD HAVE WALKED OUT. SO SHUT OUT TO BIANCA. THANKS GIRL. KEEP UP THE GOOD WORK.

Oliver Mitchell 3 weeks ago

I do personal training with Alexis and she is very kind and helpful. She always has other workouts if I can’t do one on the schedule. I 100% recommend personal training with her.