Crunch Fitness - Channelside

Zach Earnhardt 4 months ago

Shoutout to Carlos, Caesar, and the other staff members that were extremely hospitable today. I’m in town for a couple of days and needed a gym to train at for a few hours… these guys came in clutch and provided me with a great training experience. Would recommend!

martin novikov 5 months ago

The gym itself is extremely well-maintained with great equipment and staff that is overall friendly. However, the management at this particular location is basically non-existent and indifferent at best. I have sent a few emails regarding group training instructors using a microphone system that is obnoxiously and unnecessarily loud. The sound fills the entire gym yet nothing is done. I have never received an answer from anyone at this location regarding this issue. When I finally spoke to the "manager", the person could not be more indifferent and dismissive. He literally did not offer any feedback or help, only telling me that nothing can be done. I understand that this manager is no longer at this site, but when I ask who is the current manager at this site, no one can give me an answer- I am given an email that no one replies from. It is very disheartening to be a paying patron of a business and to not have suggestions and concerns heard. This issue regarding the volume of the microphone system used by trainers for group sessions has not only been brought up by me, but others (I have been told this). This is also off-putting when one considers the amount of staff who work at this location yet nothing about this issue can be done nor is this even looked into. It seems like the main priority here is to sign people up for personal training sessions and other issues, like this one, do not matter. Ultimately, this is a good gym at a great location, but the customer service is fake, indifferent and basically non-existent and this is a shame.

Alex Kazanski a month ago

Crunch Fitness – Channelside is a great spot if you live or work downtown and want a full‑service gym that actually feels modern and upbeat. The space is bigger than it looks from the outside, with plenty of cardio machines, a solid free‑weight area, and lots of group classes like yoga, HIIT, and cycling so you’re never stuck doing the same routine. I also really like the extras here—saunas, tanning, HydroMassage, clean locker rooms, and two‑hour free garage parking, which is huge for this part of Tampa. Staff are friendly, the gym is kept clean, and the long hours (5 a.m.–11 p.m. most weekdays) make it easy to fit workouts around a busy schedule.

tony damiano 3 weeks ago

They double charged my annual fee and I have been trying for over 30 days to get a refund. Front Desk says manager is working on it. Nothing Support on app. Nothing. Got from front desk an email where I had to email. I did that and after a couple of attempts get a reply saying this is not the right email for that. GOOD LUCK. No response to which email to reach out to nothing. It looks like they really need that 64$ buyers beware. They respond to my complaint after 2 weeks with solutions that are not solutions. Everything they said is what I did. Still charged twice.l!!!! I agree to pay once for annual fee not twice!!! Front desk says my manager will look into it and then says email this person which says its not the right person but still 2 months later nothing is rectified rectified

Roman L 7 months ago

I’ve been going to Crunch Channelside for a while and always liked the gym itself, but my recent experience with an employee named Cesar was unacceptable and raises serious concerns about how customers are being treated and sold to. When I arrived with a friend, Cesar told me my membership didn’t allow guests. I said no problem—I’d upgrade my membership right there on the spot so my friend could come in. Instead of doing that, he ignored the request and tried to redirect us into a sales pitch. Then he claimed that even if I upgraded immediately, the upgrade “wouldn’t process until tomorrow,” so my friend still couldn’t enter. But he told us that a paid day pass or a brand-new membership would process instantly. That explanation makes no logical or operational sense and felt intentionally misleading. Only after I pushed back and mentioned emailing corporate did he suddenly reveal that there was a $16 guest pass available—something he did not disclose at the beginning. My friend eventually paid for that. Later, my friend actually joined the gym. I was told I’d get a $20 referral reward, yet Cesar never collected a single piece of referral information from me. So it’s unclear how that reward would ever be issued. But the worst part was the sales pressure for a “free” $150 training analysis. When my friend declined, Cesar pushed harder and claimed that “80–90% of people, including athletes and bodybuilders,” said the analysis helped them. When I asked for the source of this statistic, he first said it was on Crunch’s website—not true. When I checked and didn’t find it, he changed the story and claimed it was an “internal statistic.” Making up statistics to pressure customers into training evaluations (which often turn into upsells) is not just unprofessional—it's deceptive. I enjoy the gym itself, but this experience makes me seriously question the honesty and training of the staff. If this is how sales are being handled, management needs to step in immediately. Customers deserve transparency, not misinformation, pressure tactics, and shifting stories. Update: After reading some of the 1,2,3 star reviews left by others, it seems like there have been multiple complaints about misleading practices from multiple guests. I hope management responds to my complaint appropriately. I reserve the right to consider escalating this to consumer fraud and protection agencies and or other appropriate channels, considering there have been multiple complaints from others and the response has been generic.