Gold's Gym San Antonio Rogers Ranch

Siri Vera 3 months ago

BLUF: Staff & patrons need to do a better job of maintaining this overall wonderful gym. I decided to check out this gym for myself. There's things I really like about it & things I find disgusting. Of the 8 gyms I've worked out at in the area, this gym ranks the worst in cleanliness (Gold's Gym off Bulverde Rd ranks #1). However, I enjoyed the many amenities. This gym ranks 2nd in amenities (LifeTime gym ranks #1). Yes, staff need to do a better job at maintaining cleanliness & enforcing standards. However, the patrons need to be more considerate of this public gym & stop being so nasty. Clean up after yourself! It's disgusting (see attached photos of the women's locker room). Pros: - Ample parking - Friendly staff - Open layout - Variety of equipment - Women's Only workout area - Seating/Chill area - Towels - Hot tub - Sauna - Steam Room - Pool - Pickle ball - Racket ball - Locker rooms are spacious & they have feminine hygiene products stocked (e.g., mouthwash, lotion, hair gel, hair blower, etc.). Cons: - Cleanliness - Don't enforce cleanliness from patrons - Allow patrons to enter the hot tub, sauna, & steam rooms naked (they didn't shower before either). 🤢 - Super outdated/needs updated (severly stained & worn out carpet and furniture).

Benjamin Avery 2 weeks ago

Love this gym and the staff are great, but lately the men's locker room, steam room, and sauna haven't been maintained as well as they used to be. The steam room has a moldy smell, and some of the equipment/features haven't been working properly for a while. These amenities are a big reason many of us choose this gym, so I hope management can address the maintenance issues and get everything back up to the standard it used to be. Jacuzzi hot tub should be on along with steam room and sauna

Al Berto 2 weeks ago

The indoor pool is the only great thing here. They are usually out of large towels. The WiFi is horrendous (I’ve mentioned this to front desk and they even say “yeah we know.. sorry about that”), the bathrooms are not well kept for it being the premium membership of all Golds. The equipment is good! And the space is open which is nice.

Cesar Maldonado a month ago

This is by far the worst gym I have ever been to. The cleanliness and maintenance are unacceptable. The restrooms often looked dirty and poorly maintained, the sauna never seems to be cleaned properly, and the pool area looked unclean as well. I even noticed extremely unsanitary conditions in the restroom area, which was shocking to see in a place people pay to use. On top of that, the worst part is the manager — extremely unprofessional, rude, and unhelpful. Instead of addressing concerns and improving members’ experience, they create an even more frustrating atmosphere. Overall, a terrible experience and I would not recommend this gym to anyone.

Olga Vill 4 months ago

I love this gym. My husband and I have been going there for several years. The staff is polite, the sports equipment is in order. But please wash the pool more often, instead of adding endless chlorinating substances. Everything has to be balanced. You can see the mud at the bottom of the pool, guys, you can't leave it like that, it's terrible. 3 stars just because of unclean pool