24 Hour Fitness

Sarahy Villa-Cano 2 months ago

I recently got a membership at the 24 Hour Fitness location on McKee Rd, and the conditions of this gym have been consistently unacceptable. The cleanliness is very poor. There is almost never any paper towels or disinfectant available to wipe down machines, and the bathrooms are frequently out of soap, toilet paper, and toilet seat covers. This makes it difficult to maintain basic hygiene while working out. On top of that, there are multiple machines that are broken with no signs indicating they are out of order, which creates safety concerns. I’ve also noticed water left on the floor without anyone addressing it, increasing the risk of someone slipping. What’s especially frustrating is that staff members often seem disengaged from their responsibilities. Instead of maintaining the facility, they are frequently eating, using their iPads, socializing, or playing basketball. Meanwhile, the gym is left unclean and poorly maintained. As a woman, this situation affects me even more. There have been multiple times when I needed to use the restroom during my workout, especially while on my period, and I couldn’t because there was no toilet paper or basic supplies available. Not being able to use the bathroom safely and hygienically is unacceptable and makes me feel uncomfortable and disregarded. Overall, I feel like I am paying for a service that is not being provided. The lack of cleanliness, maintenance, and basic restroom supplies makes this environment feel unsafe and disrespectful to members. I would like this issue to be addressed as soon as possible. I’m trying to connect with the Santa Clara County health department to see if there is something that it can be done.

Marcy Casas 3 weeks ago

I am very disappointed with the condition of the facilities at this location. Out of the six women’s restroom stalls, five had no toilet paper at all. The only stall that had toilet paper was the one with a broken lock, which is likely why no one was using it. I have attached a video as evidence. In addition, the swimming pool was extremely dirty. The water was so cloudy that it was impossible to see clearly even while wearing swimming goggles. The pool floor was also very dirty and clearly not being maintained properly. I understand that maintaining a facility takes effort, but basic cleanliness and hygiene should be a priority, especially in restrooms and the pool area. I hope management addresses these issues promptly to provide members with the clean and safe environment they are paying for.

Mahya Dayyani 4 months ago

I’ve had a few sessions with Sage and I can confidently say he’s an excellent trainer. His approach is different! he truly focuses on teaching you how to move your body properly and build real strength. He’s very detail-oriented, always prioritizes safety, and guides you step by step so you can reach your goals with confidence. You can tell he genuinely cares about his clients’ progress. Great energy, professional, and very motivating. Highly recommend Sage at 24 Hour Fitness!

sienna romero 4 months ago

I would like to recognize Isiah, one of the employees at 24 Hour Fitness, for his outstanding professionalism and dedication. He is consistently punctual, maintains a clean and organized gym environment, and goes above and beyond to ensure members feel welcomed and supported. His positive attitude truly stands out and helps create an encouraging and comfortable atmosphere for everyone. It is clear that he takes pride in his work, and his helpfulness and reliability make a noticeable difference in the overall gym experience. Employees like Isiah are a valuable asset to the team and greatly enhance the quality of service at this location.

ShiShey 2 weeks ago

Tien and Justin were awesome! Very friendly and were interested more on helping. I work in sales so I am experience with the workflow, but I felt I was not being sold, I felt I was being helped. Please continue doing good work! 5 stars to you both!