24 Hour Fitness

Bad Sneeker 5 months ago

All the showers (except 2 including the 4 foot high handi-cap) are in need of repairs or the drains are clogged and it's disgusting!!! And it's been like this for months.. It's got to be a health issue. Look at the standing water in the showers, black. And now... No hot water for days.. No notice at the door. Just bizzare... Go in work up a sweat, go to get rinsed off in the 1 usable shower and ice cold.. Additionally... the majority of their treadmills and step stair master machines are inoperable, for years... Confusingly this club was considered a Supersport at one time in spite of having (0) none of the amenities. No pool, sauna, towel service etc.. Regardless of whether it is still labeled a super sport I'm not sure, but in my opinion this level of Neglect is beyond any sort of Rationalization other than they are shutting the club down. Yet the customers should be told the showers are not working.

Michael Reyes 2 months ago

I like the location, the staff is friendly, but when are they going to start fixing all the broken exercise equipment. A bunch of the treadmill machines are out of service and some display error codes. This has been the same for the last couple of years. When is corporate going to be notified or when is the store manager going to fix all of the broken machines. It's frustrating because it's a good place just a lack of good working equipment. This falls squarely on management. 4/10/26.

ROBSTRENGTH ! a month ago

I’ve been a member at 24 Fitness in Willow Glen for a while now, and I have to say that Maryah, the General Manager, truly sets the tone for this gym. She is an absolute gem! Recently, I was looking for a new whey protein and felt a bit overwhelmed by all the options. Maryah took the time to walk me through everything with such patience and kindness. She asked about my goals, listened carefully, and helped me find the perfect one for my needs without any pressure. Her advice was genuinely helpful and spot-on. Beyond that, every single time I walk into the gym, Maryah greets members with the warmest, most welcoming smile. She creates such a positive and friendly atmosphere that it makes going to work out feel like visiting a community rather than just hitting the gym. You can tell she genuinely cares about the members. If you’re in the Willow Glen area, this location is lucky to have her. Highly recommend stopping by and saying hi — you’ll immediately feel why this gym stands out. Thank you, Maryah! Keep doing what you’re doing! 💪

Jessie Ying Shen 2 months ago

I’ve had a really positive experience training with Jimmy over the past 5 months during my postpartum recovery journey. I originally decided to work with him because my neighbor highly recommended him, and I’m so glad I did. Jimmy is both friendly and professional, and he creates a very comfortable and supportive environment. Every session feels personalized — I usually just show up, and he already has a plan based on my progress and energy level that day. He always checks with me before increasing weights and carefully tracks my progress so we can continue improving safely over time. I also appreciate that he mixes up the exercises, machines, and workout styles so the sessions never feel repetitive or boring. What stood out to me the most was how patient and encouraging he was, especially during my first few sessions when I was tired, emotional, and honestly a little grumpy postpartum. He was always kind, understanding, and motivating. Now I feel much stronger, more energized, and more confident physically and mentally. I’m truly grateful for Jimmy’s support and guidance throughout my postpartum recovery.

Explorer 2 months ago

David and his manager, Mariah, truly made this experience exceptional. This is a smaller location, and while it may not have every premium amenity, it absolutely delivers where it matters most—clean space, well-maintained equipment, and everything you need for a solid, effective workout. It’s also rarely crowded, which makes it easy to focus and actually enjoy your time at the gym. What really sets this location apart, though, is the people. We visited at an unusual time—late Sunday evening, close to closing—and David still took the time to patiently walk us through everything about membership. He explained all the membership options in detail, answered every question thoughtfully, and even printed out class schedules for many locations for us so we could make an informed decision. At no point did we feel rushed. That level of care and attention is rare. David’s manager, Mariah, was equally impressive. Whenever David needed clarification on policies or benefits, he was able to quickly reach out to her, and she was immediately available and helpful. It’s clear they work very well together and are committed to delivering a seamless customer experience. What stood out most was how transparent and thoughtful David was. He didn’t just try to “sell” us a membership—he helped us understand what would actually work best for us and why. That kind of honesty builds real trust. Even though this isn’t the closest 24 Hour Fitness location for us, the experience here completely changed our perspective. This is exactly the kind of place you want to sign up at—where the staff genuinely cares and takes the time to get it right. And of course, one of the best parts about 24 Hour Fitness is the nationwide access—you can use your membership across locations, which makes signing up here an even easier decision. Overall: great service, great people, and a highly recommended place to start your fitness journey.