24 Hour Fitness

Ming Lee 3 months ago

I came in recently to check out this gym because I’ve been thinking about getting a membership and I just had to leave a review. The first thing I noticed was how clean everything was. Like seriously.. super well kept, organized, and just overall a really good environment. I especially want to shout out the porter Bryan McKnight because he’s doing an amazing job. The floors, equipment, everything was spotless and you can tell he really takes pride in what he does. It honestly made me feel way more comfortable being there and played a big part in my decision. Because of how clean and well-maintained the gym is, I’ll definitely be signing up for a membership. Management should really recognize him. He deserves more praise and honestly a raise for the work he’s putting in. It does not go unnoticed!

Ray Jomer 4 months ago

Date: February 12, 2026 Location: 24 Hour Fitness – 1825 Hillsdale Ave Ste A, San Jose, CA 95124 I’d like to share some concerns regarding the cleanliness and front desk service at this location. First, the bathroom facilities need more attention. The mirrors are often visibly dirty, the floors don’t appear to be mopped regularly, and there are times when paper towels and towel paper are not refilled. Toilets also need to be cleaned and brushed more frequently, as there have been instances where they were not in sanitary condition. Additionally, it would greatly help if air fresheners were placed in the bathrooms, and deodorizer or urinal odor eliminators were installed in the men’s urinal areas to maintain a fresher and more hygienic environment. I hope management can implement more frequent checks—ideally at least every hour—because members rely on these basic hygiene standards. We pay our memberships on time, whether monthly or yearly, and we deserve a clean and well-maintained environment. My second concern is front desk availability. There have been multiple instances where staff were working out while the front desk was unattended. This did not happen to me just once—it has occurred more than four times. I personally experienced this while trying to purchase a pre-workout product, and several members were waiting for assistance with no attendant present. This caused unnecessary delays and frustration. Lastly, I hope staff members can also maintain a more hospitable and welcoming attitude toward members. Providing friendly customer service—greeting members, being approachable, and offering assistance—is part of the overall gym experience. Regardless of background or race, all members should feel welcomed and acknowledged with professionalism and a simple smile. I’m sharing this feedback in hopes that management will take action to improve cleanliness protocols, ensure the front desk is always staffed, and reinforce customer service standards. Thank you for taking the time to address these concerns. I look forward to seeing improvements.

Kristopher Lara a week ago

Second time in first week. Having problems with the app barcode not scanning m. Beautiful Mia had me checked in n problem with my app resolved in like 5 minutes. Good attitude n prompt..

Jasmine G 3 weeks ago

I had the pleasure of working with Mia at 24 Hour Fitness, and she consistently goes above and beyond as a Sales and Service Associate. Mia is always welcoming, professional, and genuinely cares about helping members have the best experience possible. She is knowledgeable, patient, and takes the time to answer questions while making everyone feel comfortable and valued. Her positive attitude, strong work ethic, and dedication to customer service make a huge difference. Whether she’s assisting new members, handling concerns, or keeping things running smoothly, Mia always does so with a smile. She is a true asset to the team, and I highly recommend her for the excellent service she provides.

Camilla Ruiz 3 weeks ago

Mia has been great to work with. She’s always friendly, approachable, and willing to answer any questions I have. What I appreciate most is that she genuinely pays attention and makes sure you feel comfortable, whether you’re new to the gym or have been working out for a while. She has a positive attitude that makes the environment more welcoming, and you can tell she really cares about helping people reach their goals. I’ve had a really positive experience because of her and would definitely recommend her to anyone looking for support and guidance at the gym.