LA Fitness

Throwaway 4 months ago

TLDR: Management effectively closing an hour early; unprofessional environment I’ve been a regular at this 55 E Randolph St. location for 4 years, but the current management has made it nearly impossible for anyone with a later work schedule to use the facilities they pay for. The biggest issue is the arbitrary "soft close." While the posted closing time is 9:00 PM, staff and management have begun preventing access as early as 8:00 PM. For those of us who can't get through the door until 8:05 PM due to work, the "9:00 PM close" is effectively a lie. I understand the need to have the gym clear by the official closing time, but barring entry an entire hour beforehand is a massive service failure and current posted hours are not honest. Additionally, since what appears like recent staff turnover, the atmosphere has become incredibly unprofessional. About 20–30 minutes before the actual close, one of the staff members now brings out a literal bullhorn to shout at members to leave. It feels more like a drill sergeant's barracks than a professional gym environment. And the bullhorn's partner was laughing the whole time. If the gym wants people out by 8:45 PM, they should change the official hours on the door. Using a bullhorn and restricting access for a full hour before closing is a lazy way to manage a facility. I hope corporate looks into the operational standards here, as it’s currently a poor experience. Multiple gym peers have also expressed frustration at the current situation.

Santa Narunovska 2 months ago

I’ve been coming to this LA Fitness for a few years now and have had a great experience. The facility is consistently clean, and the staff is always friendly and welcoming. It’s a great environment to get a workout in without any hassle.

Matt Soper 8 months ago

The lights turned off 10 minutes before the gym closed in the locker room and we couldnt see our stuff to finish packing. The young guy at the front said the lights are automatic and its "the policy" to be out of the gym 10 minutes before it closes, which I couldn't find such a policy in the terms and the site says it closes at 9p. They need to train managers to be reasonable when a member has an issue with the lights being turned off when I left at 855p. I wasnt even late getting out but this kid apparently thought he could just make up policies instead of being respectful.

Ashley Goodrich 5 months ago

The only reason I visited this one on a regular basis is because South Loop is ALWAYS CROWDED I have given this place a chance and it is OVERDUE. If a person has Medicare, you will find almost anybody in this gym. Some women that come into the locker room really made me feel uncomfortable. I found roaches on the toilet seat in the bathroom. The elevator is always broken. Walking up stairs here is a workout and can be a painful Randolph location is always under construction. Hot tub is not warm at all, very dirty. Entrance elevator smells like urine. Bring your own towels btw.

Guy Name a month ago

Would give negative star if possible! God awful front desk staff. A friend asked me to go with him on a guest pass. The pass was supposed to be for 7 day. First day I went , the first day I went to use the pass, the computer was down so technically it was never activated. Today I went back to try to activate, at first they asked for my phone number than I asked why they needed, the girl at the front desk around 11:30am today 5-20-2026 pulled out her phone and started texting somone she said needed to see me, i asked who did needed to see , she started being rude talking about dude give me a sec. Than the other guy with the sponged Afro that was upfront with her sitting down said, bro what you asking questions for, just wait to be seen. I just left after that. Please fire these two rude and useless people. It’s always a headache with black front desk reps. Go to the LA FItness on canal. Terrible experience. Won’t be returning